Privacy Policy

Last updated: October 31, 2026

MVAC collects information submitted through the secure intake form so we can review requests for veterans benefits assistance and follow up with the person submitting the form.

Information collected

Intake information may include contact details, address, service history, VA rating information, Social Security number, file number, claim history, and related notes submitted by the user.

How information is protected

Intake records are encrypted before being stored in Cloudflare D1. Administrative access requires an authenticated sign-in, and every time a record is viewed, changed, or exported it is written to an audit log. Exports are generated only when an authorized admin requests them and are not permanently stored by the website.

Admin exports and retention

Authorized MVAC administrators may export records to CSV for spreadsheet or local recordkeeping. Once exported, the protection of that local file is the responsibility of the administrator or organization storing it.

Cookies and security services

The site may use Cloudflare services, including Turnstile, to reduce spam and abuse. Admin pages may use Cloudflare Access cookies to confirm authorized access.

Visit counts

We count visits to our public pages with Cloudflare Web Analytics, so we can see whether veterans are finding us. It sets no cookies, and it does not record who you are or follow you from site to site. It notes the page you opened, the site that sent you, your country, the kind of device and browser, and how fast the page loaded. Our office pages and the signing pages are never counted.

Printed codes

Printed materials such as business cards carry a scannable code that opens this site through a short web address. Visits through that address are counted by date only, so the office can tell whether the printed code is being used. No name, no device details, no location and no advertising identifier is recorded, and the count cannot be traced back to any person.

Deletion requests

To request access, correction, or deletion of submitted information, contact support@mvachelp.com or call 706-383-1717.