Frequently asked questions.

Yes, and here is how. Everything you enter in the intake form is encrypted before it is stored, and it is read only by Hollie Robinson through a password-protected portal. Your Social Security number never appears in an email, including the one that tells him a file has arrived. The form is protected against automated abuse and the whole site runs over HTTPS. If you would rather not type a Social Security number into a website at all, call 706-383-1717 and give it over the phone instead.

Read the privacy policy

Yes. A denial is not the end of the road, and it is one of the most common reasons veterans get in touch. There are several routes after an unfavorable decision, including a supplemental claim with new and relevant evidence, a higher-level review, and an appeal to the Board of Veterans' Appeals. Which one fits depends on why the claim was denied and what evidence exists now. Start the intake and include your decision details, or call and talk it through first.

Start the secure intake

Within 2 business days, Monday thru Thursday. A file that arrives Thursday evening or over the weekend is picked up Monday morning and answered by the middle of that week at the latest. You receive a tracking code by email as soon as the form goes through, so you know it arrived. Hollie reads each file himself; you are not sitting in a queue.

Yes. VA accreditation is federal, not state by state, so MVAC can work with veterans across Georgia, anywhere in the United States, and overseas. Most of the work happens by phone, by email, and through the secure intake form, so where you live does not limit what can be done.

Hollie Robinson is an accredited claims agent, not an attorney, and the difference is worth knowing. The U.S. Department of Veterans Affairs, Office of General Counsel accredits three kinds of people to help veterans with claims: representatives of veterans service organizations, attorneys, and claims agents. A claims agent is a non-attorney who has passed the VA's examination and a character review and who keeps up continuing education. Accreditation is issued to a person, by name, never to a company. His number is 53258 and the VA publishes the record. By federal regulation, 38 CFR 14.636, an accredited agent cannot charge a fee for work on an initial claim; a fee is only permitted for representation after the VA has issued its decision.

See his record on the VA's registry (opens in a new tab) Read 38 CFR 14.636 (opens in a new tab)

VA presumes certain disabilities were caused by military service when a veteran meets specific service and diagnosis criteria. This can simplify part of the evidence burden for qualifying conditions.

Benefits can include disability compensation, health care, education benefits, housing-related benefits, insurance, pension, vocational support, and other programs depending on service history and eligibility.

Yes. VA may pay additional compensation for certain severe service-connected disabilities, including loss or loss of use of specific organs or body parts.

Using the correct forms and organizing the right evidence helps reduce delays and makes it easier for claims reviewers to understand the request.

Gather your DD214, current VA rating information, service treatment records if available, recent medical evidence, and any prior claim or denial information.